Jos. A. Bank

Reviews about Jos. A. Bank

• Neal Friedberg

  Oct, 01 2018
  ★ ★ ★ ☆ ☆
  My brother decided to use Jos.A.Bank for tuxedos for his wedding. The day before the wedding I went to get fitted with two other groomsmen. The person who was working there, I believe Mustapha was his name, at the time seemed very uninterested to help us out during the fitting, he simply gave us the tuxes and told us to try them on. One of the groomsmen flew in from Salt Lake City which unfortunately is where Jos.A.Bank had his tux delivered. Once we found this out I immediately asked Mustapha if there was anything at the store that could match the tuxes. He was reluctant to check and simply said we could probably work something out if the tux didn't come in by the next day as they had it overnighted. The catch was that we would have to pay full price for a suit that matched wich was more expensive than the cost of renting the tux. I told him that the price difference was not acceptable and that this was there fault and we should not have to pay any money for there mistake. Mustapha went on to tell me that he could not negotiate prices and there was nothing he could do to try and help us. Luckily the tux came in the next day, Saturday, but when the groomsman tried it on Mustapha told him that he was out of luck if it didn't fit as the tailor does not work Saturday's, news which would have been good to now before the day of the wedding in case adjustments did have to be made.
  Mustapha also did not want to help out with the fitting. When I tried my tux on I had to wonder around the store to locate him. I told him that the jacket arms were too long and they would have to be taken in. He didn't even bother to ask if everything else fit and seemed bothered by the whole experience.
  The lack of customer survis at this place is amazing especially for the price we were paying. I would not recommend Jos.A.Bank for tuxedo rentals.

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