Mercedes Benz of Cherry Hill - Parts Department

Reviews about Mercedes Benz of Cherry Hill - Parts Department

• Khoa-Yen Tran

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  If there was a 0 star option, i would have done it. I normally dont write review but I have to write for this one because its pissed me off. It was my worse experience with dealership so far. I can’t even beleive I am in a luxury dealership. I thought i was lost in a rip off one or something. The worse customer service that makes me dont want to own MB and dont even want to go there. I had 2 recalls and a service due ( service indicator was on). When i dropped my car there, i clearly said i had recalls and service due. The guy called me the car was done. So i came pick up. The windshield wipers were missing, there was still soap on my windshield, the car looks like its not completed service yet. Even the valet guy said so too. The service indicator light was still on. The service guy left for the day. They called the manager and the manager said we cant do anything for you right now because the service guy left. I have to choose either leave my car there and take taxi home as they have no loaner available or drive home without a windshield (thanks god no rain). I feel so pissed that a dealership like MB can treat their customer like that. Im not begging you for free service man. The manager kept saying there is nothing he can do, i can uber or something. Really? I have to drive back and forth and now spending money to uber to work? I have to spend time now to cone back the next day to check where my windshield wipers are. OMG!!! I cant beleive it. I dont even want to buy any other mercedes car any more. Goodbye!

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